Returns & refunds

Returns and refunds This policy applies to purchases from Fieldnote Proof, operated by qwerty. For help with an order, contact 2025bps1067@sgtbkhalsa.du.ac.in with your order number and a description of the issue. Eligibility Request a return within 14 days after delivery. For change-of-mind returns, items must be unused, in their original condition, with their accessories and original packaging where reasonably available. Please retain proof of purchase. Reasonable inspection of goods does not remove mandatory consumer rights. Problems with an order Tell us promptly if an item is damaged, incorrect, missing or not as described. Photos or other information can help us investigate, but we will not make evidence requirements that remove a legal remedy. We will explain the available replacement, repair or refund options based on the circumstances and applicable law. How to request a return Email 2025bps1067@sgtbkhalsa.du.ac.in before sending items back. We will provide confirmation and return instructions. The return address is A-5, LOK VIHAR COLONY. An approval step does not prevent you from exercising statutory rights. Pack the goods securely and retain proof of dispatch. Return costs and exclusions You pay the return shipping cost for eligible change-of-mind returns. We will explain the applicable cost before you arrange collection. Where a return is due to our error, a defective product or another legally protected claim, we cover costs as required by law. Personalised items, perishables and opened hygiene-sensitive goods are excluded from change-of-mind returns when this is clearly stated before purchase. Inspection and refunds We confirm receipt and assess the return or digital issue. If a refund is approved, we initiate it within 7 business days, or sooner where required by law, to the original payment method where possible. Cash-on-delivery orders do not qualify for voluntary change-of-mind or size/fit refunds. This does not limit remedies for damaged, incorrect, misdescribed, missing or other legally protected problems. Contact us for merchant review and any required remedy; any COD refund is arranged manually with you, not paid automatically. Your bank or payment provider may take additional time to post the funds. We explain any lawful deduction before applying it; no undisclosed restocking fee applies. Exchanges and shipping charges Exchange availability depends on stock. We will agree the replacement or refund with you. Original delivery charges are refunded where required by law; for change-of-mind returns any non-refundable delivery charge will be explained before you proceed. Contact us if an expected refund has not arrived. Your statutory rights remain unchanged. These policies do not exclude remedies required by applicable consumer law, including for defective, incorrect, misdescribed or undelivered goods or services. Where mandatory law gives you greater protection, that law applies.